Privacy Notice

I take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested/agreed to from me. Due to new guidelines under the GDPR which came into force on May 25th 2018, the following information is a legal requirement for me to pass on. If you have any issues with any of the items stated within this notice please contact me.

This website uses two cookies only. Gravatar provides an image (an avatar) which I use online (more information here) and Google Analytics which provides me with information about how my site is performing. You can find more information about Google Analytics here.

Your Data Controller is: Brooke Hender, 151 Richmond Road, Twickenham TW1 3AT

Your name, address, telephone number, email address and other relevant contact details for the purposes of communication; plus, the package you have signed up for and the dates we have worked together will be kept. I also take notes through our session which help me to provide the right treatment for you, these are based on our discussion and my observations and are kept in line with professional guidelines. You have the right to request to see these at any time.

I have gained this information from you directly and through no other means unless YOU have asked me to discuss you with a third party.
Your information is NEVER shared without your consent and you have the right to have it removed at ANY time (except that information I am required to hold for legal and professional requirements). Please contact me should you wish to do so.

The information you pass on is used in a variety of ways;

  • For me to keep accurate records of my clients for HMRC purposes, which include invoicing.
  • So I can refer back to our previous work should you return as a future client, (this can help us both to plan your treatment).
  • To provide evidence of clients I have worked with to my accrediting bodies. This entails, your name, email address, the dates and number of hours that we worked together. They may contact you in the future to confirm this in relation to me as a practitioner. They also have privacy policies in place. They are the CNHC, QCHPA and NCH.
  • To send you blogs, newsletters and information concerning workshops, talks and events that I will offer (if you have given your permission). You may unsubscribe or be asked to be removed at any time. This data is held via a third-party mailing provider (MailerLite) who also has a protected privacy notice.